Privacy policy

This notice concerns personal information supplied in connection with BixbyMartPvtLtd.shop, orders, enquiries and customer support. BIXBY MART PVT LTD is the company identified for the purposes of this notice. Contact support@BixbyMartPvtLtd.shop about privacy matters.

Company and contact information

The registered office is a company-registration address. It is not identified here as a dispatch warehouse, return depot, showroom or collection point.

You can send a privacy request by email or write to the registered office. Describe the information or interaction concerned. Please provide only what is reasonably needed to identify your request and never send passwords or full payment credentials.

Information connected with your purchase or enquiry

When you request product information, place an order or seek help, the relevant information can include your name, contact details, delivery and billing addresses, chosen products, order reference, correspondence and transaction status. A return or complaint may include photographs or an account of the problem. Please avoid including unrelated people or unnecessary sensitive details in photographs.

If a product requires personalisation, the information needed for the requested specification may form part of the order. Do not include another person's personal information unless you are entitled to provide it. Personalisation information should be limited to the purpose for which it was supplied.

Information can come directly from you, from someone authorised to act for you, or from the payment and delivery services handling the transaction. If you contact a seller through an external marketplace, that platform's privacy notice also applies to the information it collects and discloses.

Purposes and lawful bases

Order details are used to take steps you request before a purchase, administer the transaction, arrange delivery and deal with contractual returns or enquiries. The lawful basis is performance of the contract or the steps needed to enter it.

Records required by accounting, tax or consumer law are processed to comply with the relevant legal obligations. This is separate from optional advertising or tracking.

Handling business correspondence, investigating suspected fraud, protecting systems and resolving legal claims can involve legitimate interests in running a secure business and resolving disputes. Such processing must be necessary and balanced against your rights. You may object on grounds relating to your circumstances.

Where processing relies on consent, that consent must cover the actual purpose. You may withdraw it at any time without affecting the lawfulness of processing before withdrawal. Purchasing an item or accepting sales terms does not give blanket consent to optional marketing or tracking.

Payments and delivery information

A payment service needs the information required to process the payment and conduct its checks. The store needs transaction information to identify payments and administer orders and refunds. The particular provider's privacy information governs its separate responsibilities. Do not supply full card numbers, security codes or banking passwords through support messages.

Delivery and return arrangements require relevant recipient, address and parcel information to be shared with the providers handling the goods. Information should be limited to what those services need. A company's registered address does not identify where a delivery provider, supplier or data-processing service is located.

Categories of recipients

Recipients may include the ecommerce platform, the payment service selected for the transaction, delivery or fulfilment providers, business communications providers and professional advisers where their services are needed. Information may also be disclosed to regulators, courts or public authorities where lawfully required.

A provider may act as a processor on business instructions or as an independent controller for its own legal obligations or services. Sharing for an order does not itself permit unrelated advertising use. The Cookies Policy addresses storage and access technologies separately.

Optional communications and website technologies

If you subscribe to marketing, you can withdraw consent or object to direct marketing by contacting support@BixbyMartPvtLtd.shop; an unsubscribe route in a marketing message provides another way to stop those messages. A minimal suppression record may be needed to respect your preference. Essential messages about an order, cancellation or security issue are separate from promotional messages.

Technical data can include network and browser information associated with a website request. Cookies, pixels and related technologies can have different purposes and legal conditions. The presence of an ecommerce platform does not mean every analytics or advertising feature is part of your interaction. Consent or another lawful exception must be assessed for the particular technology and use.

Retention

Information should be kept only for as long as necessary for its purpose. For orders, the relevant considerations include completing the purchase, handling applicable consumer rights, accounting and tax obligations, and the need to establish or defend a claim. A dispute or specific legal duty may justify keeping relevant records longer.

For enquiries, the criteria include whether the matter is resolved and whether a related complaint or claim remains possible. Marketing records depend on the permission or other lawful basis for their use; suppression information serves the separate purpose of preventing unwanted contact. Technical records and cookie lifetimes should be assessed by their own purposes, rather than automatically being retained for as long as accounting records.

Contact us for information about the retention applying to a particular record. Closing an account or withdrawing marketing consent does not necessarily require the deletion of records that must be retained by law.

International processing

UK delivery addresses do not establish where all service providers process information. Where personal information is transferred outside the UK, applicable UK transfer rules must be met, including an adequacy route or suitable safeguards where required. The route depends on the actual provider, destination and processing.

You can request information about relevant international transfers and safeguards, including how to obtain a copy where applicable. This notice does not treat a provider's brand name or a general reference to security as proof of a particular transfer arrangement.

Your rights

Depending on the circumstances, you can request access, correction, erasure, restriction or portability of your personal information. You can object to processing based on legitimate interests and to direct marketing, including related profiling. You may withdraw consent where that is the lawful basis.

These rights have different conditions. For example, a legal record-keeping obligation may prevent immediate deletion of some transaction information. A request will be assessed under the applicable rules, and any restriction or refusal must be explained.

We may request proportionate identification where reasonably necessary before disclosing information. Requests must be addressed within the applicable statutory period, normally one month, subject to lawful clarification or extension rules. There is normally no charge for exercising these rights.

If an automated payment or fraud decision affects your order, contact us with the order reference so the issue and the relevant provider can be identified. Where applicable law gives you rights in relation to significant automated decisions, those rights remain available. A failed payment is not proof of wrongdoing.

Providing information, security and complaints

Essential order and delivery information is needed to fulfil a purchase. If it is not supplied, that service may not be possible. Optional marketing choices are separate. Protect your account and email credentials, and avoid sending unnecessary personal information in an enquiry.

If you believe a child has supplied information inappropriately, contact us so the circumstances can be assessed. A costume or decorative product description does not, by itself, establish that a website service is directed at children.

You can raise a privacy concern at support@BixbyMartPvtLtd.shop. You also have the right to complain to the Information Commissioner's Office; you do not need to exhaust an internal process first.

Changes to this notice should reflect actual processing. Updating text alone does not authorise a new purpose that requires consent or replace a necessary notice to affected individuals.