These answers concern direct purchases through BixbyMartPvtLtd.shop. The complete Terms of Service, Shipping Policy and Return and Refund Policy give further detail.
What company details are provided?
The company is BIXBY MART PVT LTD, number 16980472, a private limited company registered in England and Wales. The registered office is International House, 100 Menzies Road, Hastings, United Kingdom, TN38 9BB. You can consult Companies House. A registered office does not establish the location of a dispatch or returns warehouse.
What products and options can I buy here?
Use the individual website product page for the items and options actually offered. Listings under BixbyMartPvtLtd on Etsy include lighting, decorative pieces and costume or cosplay items, but that does not mean every Etsy item or custom option is available on this website. See the About Us page for the external listing context.
What should I check before buying lighting or décor?
Check the dimensions, weight, materials, included components and mounting or electrical requirements shown for the particular product. Do not infer voltage, certification, installation service or country of manufacture from a photograph or a company name. Ask for clarification before purchase if a specification matters to your decision.
What should I check before buying a costume or prop?
Review measurements, materials, included pieces and intended use. A decorative shield, armour costume or cosplay prop must not be assumed to be protective equipment. Check the specific information and any relevant event restrictions. Trying on an item for inspection is different from wearing it at an event.
Are customised goods always excluded from returns?
No blanket rule applies to the whole range. Goods genuinely made to your specifications or clearly personalised can be exempt from statutory change-of-mind cancellation. A standard option or a standard item produced after ordering is not automatically exempt. Faulty or misdescribed personalised goods still carry statutory rights.
Where do you sell, and what currency is used?
The stated website market is UK customers only and the currency is GBP (£). Consumer prices must include applicable taxes. Review the final amount before paying; this does not assert VAT registration.
How much is shipping?
The stated UK shipping charge is free. This does not establish the return-postage arrangement or a guaranteed delivery date for every postcode. Contact support before ordering if the delivery information for the particular address or item needs clarification.
How long is delivery estimated to take?
Handling is estimated at 1–2 business days, carrier transit at 2–3 business days, and total delivery at 3–5 business days. The total already includes handling. Business days are distinct from calendar days. An estimate is not a confirmed appointment or assurance for every product and location.
Can I change an address or cancel before dispatch?
Contact support@BixbyMartPvtLtd.shop promptly with your order reference and requested change. What can be amended depends on the order's actual stage. If dispatch cannot be stopped, applicable statutory cancellation and return rights still remain.
Will there be tracking?
Check the dispatch information provided for your order. Where tracking is supplied, allow for the interval between label creation and the carrier's first scan. Contact support for the current parcel status. No particular carrier or universal tracking service is promised here.
What if a parcel is late or marked delivered but missing?
Contact support with the order and delivery information. Where the seller arranges the carrier, responsibility remains with the seller until you or your nominated recipient physically receives the goods. A scan does not override that rule. You do not have to resolve the carrier dispute alone.
Is the cancellation period 14 days or seven days?
For eligible online goods purchases, it is normally 14 calendar days after the day of delivery to notify cancellation, followed by a further 14 calendar days to return after notification. A seven-day marketplace return statement does not replace those statutory rights. The additional website offer allows notification within 30 calendar days after delivery for eligible standard goods.
How do I start a return?
Send a clear message identifying the order and goods to support@BixbyMartPvtLtd.shop. Ask for the correct return destination and suitable arrangements, especially for large or fragile items. The registered office is not identified as a return depot. A statutory cancellation does not require prior approval.
Does free shipping mean free returns?
No. For a statutory cancellation, direct return costs can be yours only where properly disclosed before purchase; otherwise the seller bears them. Where a faulty-goods remedy requires a return, the seller bears the reasonable return costs required by law. Read the full Return and Refund Policy and the information applicable to your order.
What condition must an item be in?
Under the additional 30-day offer, standard goods should be unused beyond reasonable inspection, complete and suitable for resale. Original packaging is helpful but suitable protective replacement packaging is acceptable. Those additional conditions do not remove statutory inspection rights or remedies for faulty goods.
Can I request an exchange?
Yes, you may ask about another size, finish or item. Availability and any price difference must be established for the request. A voluntary exchange request does not remove a statutory right to refund, repair or replacement.
When is a statutory refund due?
For a cancellation where collection has not been offered, reimbursement is due without undue delay and no later than 14 calendar days after returned-goods receipt or evidence of sending them back, whichever is earlier. Collection and certain other cases use the notification-based rule explained in the full policy. A faulty-goods rejection refund is due without undue delay and within 14 days beginning with agreement that it is due. Inspection does not create a fresh cancellation refund period.
What if an item is faulty after 30 days?
Statutory remedies can continue. Depending on the circumstances, repair, replacement, a price reduction or final rejection may be available. The additional change-of-mind period is not a time limit on all claims. Tell support about the issue, and do not use an item that appears unsafe.
How do I know which payment methods are accepted?
Use only the methods offered for your actual transaction. If a payment attempt is unclear, check for an order record before trying again. The Payment Policy and Secure Checkout page give practical guidance without assuming a particular payment gateway.
Are Etsy reviews reviews of this website?
No. Feedback identified as Etsy feedback relates to the relevant Etsy listing or marketplace experience. It is not presented as a review collected from a direct website purchase. Visit the BixbyMartPvtLtd Etsy page to inspect the source and its current information.
How can I raise a privacy question or complaint?
Email support@BixbyMartPvtLtd.shop; for an order complaint, include the order reference, issue and resolution sought. For a privacy request, identify the information or interaction concerned without sending unnecessary sensitive details. See the Privacy Policy and Cookies Policy.
How do I contact support?
Email support@BixbyMartPvtLtd.shop, call +44 7706682136, or use the Contact Information page. Do not send passwords or full payment credentials.